Shop Policy

Welcome to TrendHaven Nova! We are committed to providing you with an excellent shopping experience. Please review our shop policies below.

 

Shipping Policy

- Processing Time: Orders are processed within 1-3 business days.

- Shipping Times: Delivery times vary based on location and shipping method, typically ranging from 7-21 business days.

- Tracking: Once your order is shipped, you will receive a tracking number via email.

- Customs and Duties: Customers are responsible for any customs or import duties that may apply.

 

Return and Refund Policy

- Eligibility: Items must be returned within 30 days of receipt, in their original condition and packaging.

- Process: To initiate a return, contact our customer service team at [customer service email]. We will provide you with instructions and a return address.

- Refunds: Once your return is received and inspected, we will process your refund within 5-7 business days. Original shipping costs are non-refundable.

- Exchanges: We do not offer direct exchanges. Please return the item for a refund and place a new order.

 

Cancellation Policy

- Order Changes: Changes or cancellations can be made within 24 hours of placing your order. After this period, we are unable to modify or cancel orders.

- Refunds for Cancellations: If you cancel within 24 hours, a full refund will be issued to your original payment method.

 

Payment Policy

- Accepted Payment Methods: We accept all major credit cards, PayPal, and other payment options available at checkout.

- Security: Your payment information is processed securely. We do not store credit card details.

 

Privacy Policy

-Personal Information: We respect your privacy and are committed to protecting your personal information. We use your data to process orders and provide a personalized shopping experience.

- Data Protection: For more details, please review our Privacy Policy [link to privacy policy].

 

Contact Us

 

For any questions or concerns, please contact our customer service team at [customer service email]. We are here to help!

 

Thank you for shopping with [Your Store Name]!